System Administrator Position Description
The Tuscano Agency is a growing company in an interesting and challenging segment of the insurance industry and we are always looking for talented individuals to join our team.
This is a summary and is intended to help you understand the general concepts and responsibilities required for this position. Tasks and responsibilities may be added, deleted or changed as our business changes.
Essential Job Duties & Responsibilities:
Accept the responsibilities and deliver outstanding customer service in the execution of:
- Assessing the stability, security and scalability of installed Windows systems
- Installing, upgrading, and maintaining Windows systems and servers
- Installing, configuring, and maintaining network equipment to update or fix hardware or software issues
- Provide documentation and technical specifications to IT staff for planning and implementing new/upgrades of IT infrastructure
- Perform regular backup operations and implement appropriate processes for data protection, disaster recovery and failover procedures
- Assist in Cyber Security efforts and maintain compliance with governmental and insurance requirements
- Investigate and report security breaches; collaborate with other members of IT to ensure continuity of security measures; research and recommend solutions to security problems
- Troubleshoot technical problems with LAN, WAN, Wi-Fi, VPN and other network systems
- Respond to issues, presented to the helpdesk, in person, via phone, or using remote support software
- Maintain daily performance and maintenance of computer and network systems
- Communicating networking issues to other employees and management
- Perform root cause analysis. Correct recurring issues or present them for collaboration within the IT team.
- Focus on continuing education and developing technological knowledge
- Other related duties as assigned.
Competencies & Qualifications:
Skills are acquired through experience and training:
- Align with our customer service expectations
- Excel in both oral and written communication skills
- Organize workload and tasks
- Collaborate with team members and build positive working relationships
- Own a problem and find ways to provide solutions
- Display a strong sense of urgency and attention to detail
- Knowledge of hardware and software
- Operating Systems: Windows 10, RedHat Linux, Windows Server 2019, 2022
- Microsoft Active Directory, Azure, and related Directory Services
- Nutanix preferred. VMware and other Virtualization Considered
- Cisco Voice and Collaboration
- Arista EOS, VLAN Configuration and Routing
- BGP, OSPF, and other Routing protocols
- Four-year college or university program certificate; or eight years related experience and training; or equivalent combination of education and experience
- Five to seven years of network administration or system administration experience. Knowledge of desktop and server hardware and software. Understanding of network design, configuration, and administration.
Physical Requirements:
- Ability to lift and move 50 pounds. Frequently required to walk, bend and reach, with occasional use of ladder, power tools, and network cabling tools and diagnostic devices.
Benefits:
- Paid vacation & personal/sick time
- Paid holidays
- Medical, Dental and Vision benefits after 90 days of employment
- Short-term disability, Long-term disability and life insurance after 90 days of employment
- Profit Sharing available after 1 year of employment
- On-site daycare available after 1 year of employment
- 401K Contributions after 1 year of employment
About Tuscano:
For over 50 years the Tuscano Agency has provided insurance solutions exclusively to our customer, the retail agent and broker. Tuscano is located in Greensburg PA, approximately 35 miles SE of Pittsburgh. We have been recognized as a Top Workplace in the Pittsburgh region each year since 2011. We are a growing company with 100+ employees, most of who work from our Greensburg office with teleworking options available. As an insurance wholesaler, we work with independent insurance producers in 21 states and Washington DC. Our work is fast-paced with a focus on professional knowledge of the products we sell and a commitment to excellence in customer service. We are passionate about giving back to our community and believe in taking an active role in the broader insurance community. At the Tuscano Agency, we face challenges and every day we rise to face those challenges together. Every day we learn something new. Every day we will have fun together and care for each other.