Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28Provide Insurance Solutions We care about our customer’s problems and needs. It is our job to find solutions. Deliver Exceptional Customer Service What is it you need? Fast quotes, responsive underwriters, friendly people who care about what you care about? Tuscano works hard to make sure the customer drives our business process. Build Great Relationships We want to be your go-to wholesaler. We win when you call us first and have confidence that Tuscano can get the job done for you. Values to Build On You can’t succeed without having guiding principles: taking personal responsibility for our actions, teamwork, financial responsibility, integrity & honesty, quality in our work and quality in our lives, innovation, and outstanding customer service. Financial Responsibility Our primary goal is to build an enduring company, not so we can grow personal wealth, but so we will still be around 100 years from now. We are committed to the financial security of the people we work with and we take this responsibility seriously. We also have a responsibility to our community to be a good corporate citizen. Underwriting Integrity We have always been an underwriting shop. What does that mean? Before we sell, we underwrite! Many wholesalers offer a quote but overlook the essentials of coverage and form. Does that mean we often ask more questions? Yes, because we care that losses are covered. 6 www.tuscano.com 800.442.8063 info@tuscano.com