Commercial Lines Assistant Manager
This is a summary and is intended to help you understand the general concepts and responsibilities required for this position. Tasks and responsibilities may be added, deleted or changed as our business changes.

Essential Job Duties & Responsibilities:
  • Support commercial lines team managers
  • Provide support for team members, including communicating team goals, offering guidance, and identifying training needs
  • Assist with difficult accounts, complaints or problems
  • Manage our service standards
  • Run reports and conduct file audits
  • Support team managers in organizing employee reviews, providing feedback and/or disciplinary actions
  • Answer team member questions and provide support to the managers
  • Assist in creating training and development plans for employees
  • Coordinate company/customer visits to the agency
  • Other related duties as assigned
Competencies & Qualifications:
  • Build and maintain relationships with internal and external customers
  • Manage effective teams and work groups
  • Solve problems and make logical decisions
  • Manage change
  • Influence others in a positive manner through strong leadership skills
  • Assist in communication of the vision and strategy of the agency
  • Demonstrate ethics and integrity
  • Display drive and purpose
  • Possess excellent active listening skills
  • Effective communication skills, both oral and written, to communicate often and openly with internal and external customers
  • Possess a knowledge of markets utilized by Tuscano
  • Effectively apply guidelines from Company Underwriting Manuals
  • Understand classification of risks and what factors are used to determine rates
  • Understand and explain forms and coverages
  • Ability to multi-task and prioritize work in an effective manner
  • Willingness to take ownership for service to our customers
  • Excellent customer service skills that align with our customer service expectations
  • Organize workload and tasks
  • Exhibit proficient computer skills
  • Bachelor's or Master's degree preferred
  • Insurance certifications (CPCU, CIC, CRM, AU) and/or work experience preferred
  • Leadership and/or management experience strongly preferred
Required Licenses:
  • Hold a current Property & Casualty Producer License and Surplus Lines License in home state or must attain in six months
About Tuscano:
For over 40 years the Tuscano Agency has provided insurance solutions exclusively to our customer, the retail agent and broker. Tuscano is located in Greensburg PA, approximately 45 miles SE of Pittsburgh. We have been recognized as a Top Workplace in the Pittsburgh region each year since 2011. We are a growing company with 80+ employees, most of who work from our Greensburg office with teleworking options available. As an insurance wholesaler, we work with independent insurance producers in 21 states and Washington DC. Our work is fast-paced with a focus on professional knowledge of the products we sell and a commitment to excellence in customer service. We are passionate about giving back to our community and believe in taking an active role in the broader insurance community. At the Tuscano Agency, we face challenges and every day we rise to face those challenges together. Every day we learn something new. Every day we will have fun together and care for each other.

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W.N. Tuscano Agency
Attn: Personnel Manager
P.O. Box 1027
Greensburg, PA 15601

The Tuscano Agency is an equal opportunity employer. We will not discriminate against an employee or applicant on the basis of race, creed, color, sex, age, marital status, disability/handicap, religion, national origin or military service. We offer a comprehensive benefits package that includes health, disability, life insurance, 401(k), paid vacation, tuition reimbursement and employee child care services.

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