Personal Lines Underwriting Support
Position Description
We are a growing company in an interesting and challenging segment of the insurance industry, and we are always looking for talented individuals to join our team. If you think you would like to work for a company who is passionate about excellence and customer service, we invite you to send us your resume.
This is a summary and is intended to help you understand the general concepts and responsibilities required for this position. Tasks and responsibilities may be added, deleted, or changed as our business changes.
Essential Job Duties & Responsibilities:
Accept the responsibilities and deliver outstanding customer service in the execution of:
- Process change request endorsement for the personal lines team. This includes requests received via email or by phone.
- Provide back-up support for assistant underwriters when they are out of the office (attaching emails, routing items to the appropriate person, etc.)
- Process cancellation requests
- Help with various projects, as required
- Assist retail agents with help obtaining passwords/usernames to our company portals
- Issue policies for the personal lines carriers
- Process binders for renewals
- Process mail
- Other related dutues as assigned
Competencies & Qualifications:
Skills are acquired through experience and training:
- Align with our customer service expectations
- Excel in both oral and written communication skills
- Ability to multi-task and prioritize work in an efficient manner.
- Willingness to take ownership for service to our customers.
- Aligned with an outlook of a proactive self-starter.
- Organize workload and tasks
- Exhibit proficient computer skills
- Collaborate with team members and build positive working relationships
- Must be goal oriented
- Availability to work overtime, as required to maintain customer service standards.
Benefits:
- Paid vacation & personal/sick time
- Paid holidays
- Medical, Dental and Vision benefits after 90 days of employment
- Short-term disability, Long-term disability and life insurance after 90 days of employment
- Profit Sharing available after 1 year of employment
- On-site daycare available after 1 year of employment
- 401K Contributions after 1 year of employment