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News & Views: Let's Communicate!

Newsletter – Monday, August 3, 2015
Shouting

I have been working at the Tuscano Agency for 35 years and in that time I have learned a thing or two. I am pretty knowledgeable about coverages; be it casualty, property, or trucking. I understand enough about policy exclusions and endorsements to have a pretty good idea of a fair price for the exposure. Even with all that technical knowledge, there is still one skill that trumps it – the ability to communicate what I know.

How well we communicate determines how successful we can be in almost any enterprise. From selling insurance to helping a distraught customer. And when it comes right down to it, communication is not about what I am saying, but rather my ability to say it in a way that my ‘listener’ understands.

It’s true in business and double-true at home! I am reminded of this almost daily. My daughter loves to be sarcastic and my son doesn’t always get sarcasm. Meanwhile, I think my kids should listen to me because I am the dad. So you can imagine how difficult conversations in our home can be!

Sometimes when I look in a file and read the email exchanges I think “This is just what it’s like at home – everyone is talking but no one is communicating!"

Simple things like “please quote” does not leave your underwriter with a clear sense of what you really expect. Every risk has a story and if you can take the time to tell it (and sell it), your underwriter will have much more confidence in finding the right market and terms for the best result. Don’t leave it to interpretation. In turn, I promise we will also do a better job of communicating what we need and why!

There’s a story behind every vacant property, that’s for certain. We love to hear those stories almost as much as we love to write the business. Tuscano can offer coverage options and can write both low and high value properties. We can write vacant commercial property, vacant dwellings, partially vacant property, and properties under renovation. We have a variety of markets and can write this business in all 21 states in which we operate. The best news of all is for every story behind a vacancy, we have markets that are willing to listen and to help us find a way to write it.

Here in Western PA we went from summer storms and perpetual rain to the dog days of summer practically overnight. As we head into August, keep us in mind for child care and after school programs, fall festivals, school transport and more. It’s hot out for sure, but at Tuscano we are on fire to write your brokerage business! Call us – tell us your story!

Thanks for listening!

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